We want you to be thrilled with your Anuschkaleather.com purchase and we are happy to offer returns for unused products during the return period.
We are happy to accept returns for products purchased at Anuschkaleather.com at regular price, if they are unused and accompanied by original packaging materials within 30 days of purchase. We accept returns for unused sale items within 15 days of purchase. Any Used or Final Sale items are not eligible for return.
Prior to returning any item, please contact us by email at firstname.lastname@example.org with your order #, the product you would like to return, and a brief reason why (EX: too small), to obtain a Return Authorization. The customer will be responsible for the cost of returning products to Anuschka at our warehouse in Germany.
We do not offer exchanges. If you want to exchange your item, you may simply return your unused product within your return period for a refund and place a new order.
Return Policy for Face Masks and Eye Masks. ***Due to COVID-19 and the nature of these masks being worn on the face, we do not offer returns or exchanges on face masks or eye masks. All sales are final.
Return processing usually takes 5-10 business days after the receipt of your package. You will be refunded the amount paid for the returned items to your original form of payment. **Please note that shipping and handling fees are not refundable.
All products must be returned with a return authorization. Any return without a return authorization could cause delays or loss.